Refund & Cancellation Policy

    Last Updated: 14/04/2026

    Refund & Cancellation Policy

    Last Updated: April 14, 2026

    1. Overview

    This policy outlines the terms for cancellation of MyGymDesk subscription services ("Service"). By subscribing to our Service, you agree to this policy. All amounts mentioned are in Indian Rupees (₹ INR).

    All payments made towards MyGymDesk subscriptions are non-refundable. Please read this policy carefully before subscribing.

    2. Free Trial

    • New users receive a 30-day free trial from the date their account is approved.
    • No payment information or credit card is required to start a trial.
    • The trial does NOT auto-convert to a paid subscription. You must explicitly choose to upgrade and make a payment to continue using the Service.
    • No charges apply if the trial expires without upgrading.
    • If you do not upgrade, your account will be suspended at the end of the trial period. Your data will be retained for 30 days after suspension.
    • We strongly recommend using the full 30-day trial to evaluate the Service before making a purchase decision.

    3. Subscription Cancellation

    How to Cancel

    • Log in to your MyGymDesk account and go to Settings > Billing & Plan > Cancel Subscription
    • Or email us at [email protected]

    Cancellation Terms

    • You may cancel your subscription at any time.
    • Cancellation takes effect at the end of your current billing period — you retain full access until then.
    • No refunds are issued for any reason, including unused days, partial months, or partial years in the current billing period.
    • Once a payment is made, it is final and non-refundable.

    4. No Refund Policy

    All payments are final and non-refundable. This includes:

    • Monthly subscription payments
    • Annual subscription payments
    • Plan upgrades
    • Any other charges related to the Service

    The only exceptions where we will process a refund are:

    • Duplicate payments: If you are charged twice for the same billing period due to a technical error, we will refund the duplicate amount.
    • Billing errors: If you are charged an incorrect amount due to a system error on our end, we will refund the difference.

    To report a duplicate payment or billing error, email [email protected] with your registered email address and the Razorpay Transaction ID. Such corrections will be processed within 5–7 business days.

    5. Plan Changes

    Upgrades

    • Upgrades take effect immediately.
    • You will be charged the pro-rata difference for the remainder of the current billing period.
    • Subsequent billing will reflect the upgraded plan price.
    • Upgrade charges are non-refundable.

    Downgrades

    • Downgrades take effect at the start of the next billing cycle.
    • No refunds or credits for the price difference in the current billing period.
    • Please ensure your usage (member count, staff, etc.) is within the limits of the new plan before downgrading.

    6. Account Suspension & Data

    • Accounts may be suspended for failed payment after a 7-day grace period.
    • You will be notified via email and WhatsApp before suspension.
    • Service will be restored immediately upon successful payment.
    • After cancellation or suspension, your data is retained for 30 days. During this period, you may request a data export.
    • After 30 days, data is permanently deleted from active systems. Backup data may be retained for up to 90 days.

    7. Why No Refunds?

    We offer a generous 30-day free trial with full access to all features in your selected plan — no payment required, no credit card needed, and no auto-conversion. This gives you ample time to evaluate the Service before committing to a paid subscription. Because of this, all paid subscriptions are treated as final.

    8. Exceptions

    We may make exceptions to this policy at our sole discretion for extraordinary circumstances such as extended service outages or significant service defects. Such exceptions will be communicated in writing.

    9. Contact Us

    For billing inquiries:

    • Email: [email protected]
    • Response time: Within 24–48 business hours
    • Address: Mygymdesk Technologies Private Limited, Flat J705, Aparna Sarovar Zicon, Nallagandla, Serilingampally, Hyderabad - 500019, Telangana, India