We use cookies to improve your experience.

    Refund & Cancellation Policy

    Last Updated: 18/06/2026

    Refund & Cancellation Policy

    Last Updated: June 18, 2026

    1. Overview

    This policy outlines the terms for cancellation of, and refunds for, MyGymDesk subscription services ("Service"). By subscribing, you agree to this policy. Amounts are charged in Indian Rupees (₹ INR) for Indian customers and in the currency shown at checkout (e.g. USD) for international customers.

    For Indian customers, all payments made towards MyGymDesk subscriptions are non-refundable, except as set out in Section 4. Specific statutory rights apply to EU/UK and certain other international customers — see Section 4A. Please read this policy carefully before subscribing.

    2. Free Trial

    • New users receive a 30-day free trial from the date their account is approved.
    • No payment information or card is required to start a trial.
    • The trial does NOT auto-convert to a paid subscription. You must explicitly choose to upgrade and make a payment to continue. Adding a saved payment method does not by itself start billing.
    • No charges apply if the trial expires without upgrading.
    • If you do not upgrade, your account is suspended at the end of the trial. Your data is retained for 30 days after suspension.
    • We recommend using the full 30-day trial to evaluate the Service before purchasing.

    3. Subscription Cancellation

    How to Cancel

    • Log in and go to Settings > Billing & Plan > Cancel Subscription, or
    • Email us at [email protected].

    Cancellation Terms

    • You may cancel at any time. Cancelling also stops any future automatic (recurring) charges on a saved payment method.
    • Cancellation takes effect at the end of your current billing period — you retain full access until then.
    • For Indian customers, no refunds are issued for unused days, partial months, or partial years in the current billing period, except as in Section 4. EU/UK and certain international customers: see Section 4A.

    4. Refunds — Indian Customers

    For Indian customers, all payments are final and non-refundable, including monthly and annual subscription payments, plan upgrades, and other Service charges. The only exceptions where we will process a refund are:

    • Duplicate payments: If you are charged twice for the same billing period due to a technical error, we refund the duplicate amount.
    • Billing errors: If you are charged an incorrect amount due to a system error on our end, we refund the difference.

    To report a duplicate payment or billing error, email [email protected] with your registered email address and the payment Transaction ID. Corrections are processed within 5–7 business days.

    4A. Refunds & Cancellation Rights — EU/UK and Certain International Customers

    If you are a consumer or small business in the EU, EEA, or UK (or another jurisdiction granting equivalent rights), the following may apply in addition to or instead of the no-refund rule above, to the extent required by applicable law:

    • Right of withdrawal / cooling-off: You may have a statutory right to withdraw from a distance contract within 14 days. Where you expressly request immediate access to the Service during this period, the right to withdraw may be limited to the unused portion as permitted by law.
    • Auto-renewal cancellation: You may cancel an auto-renewing subscription at any time with effect for future renewals; where local law requires, we provide advance renewal reminders and an easy cancellation mechanism.
    • Pro-rata or other statutory refunds where mandated by applicable consumer-protection law.

    Nothing in this policy excludes or limits any statutory consumer right that cannot be excluded under the law applicable to you.

    5. Plan Changes

    Upgrades

    • Take effect immediately. You are charged the pro-rata difference for the remainder of the current billing period. Subsequent billing reflects the upgraded price.
    • Upgrade charges are non-refundable for Indian customers (subject to Section 4A for EU/UK customers).

    Downgrades

    • Take effect at the start of the next billing cycle. No refunds or credits for the price difference in the current period (subject to Section 4A).
    • Ensure your usage (member count, staff, etc.) is within the new plan's limits before downgrading.

    6. Account Suspension & Data

    • Accounts may be suspended for failed payment after a 7-day grace period.
    • You will be notified via email and WhatsApp before suspension.
    • Service is restored upon successful payment.
    • After cancellation or suspension, data is retained for 30 days, during which you may request an export. After 30 days, data is permanently deleted from active systems; backups may be retained up to 90 days. Billing/invoice records may be retained longer where required by tax law.

    7. Why We Limit Refunds

    We offer a generous 14-day free trial with full access to your selected plan — no payment required, no card needed, no auto-conversion — giving ample time to evaluate before committing. Because of this, paid subscriptions are generally treated as final for Indian customers, subject to the statutory rights described in Section 4A for other customers.

    8. Discretionary Exceptions

    We may make exceptions at our sole discretion for extraordinary circumstances such as extended service outages or significant service defects. Such exceptions will be communicated in writing. This does not affect your statutory rights.

    9. Contact Us

    For billing inquiries:

    • Email: [email protected]
    • Response time: Within 24–48 business hours
    • Address: Mygymdesk Technologies Private Limited, Flat J705, Aparna Sarovar Zicon, Nallagandla, Serilingampally, Hyderabad - 500019, Telangana, India